PWW Services Inc. — ship's wheel mark
PWW ServicesProperty Specialists
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Legal

Privacy Policy

Last updated: March 27, 2026

1. Introduction

PWW Services Inc. ("PWW," "we," "our," or "us") is a property maintenance company based in Canada. We are committed to protecting the privacy and personal information of our clients, website visitors, and anyone who interacts with our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, phone number, email address, and mailing/service address.
  • Property details: Address, property type, lot size, and service-specific details you provide when requesting an estimate.
  • Communication records: Messages, emails, call logs, and form submissions.
  • Payment information: Billing address and payment details processed through secure third-party payment processors. We do not store credit card numbers on our servers.
  • Website usage data: IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools.

3. How We Use Your Information

We use personal information to:

  • Provide, schedule, and manage property maintenance services.
  • Respond to inquiries and provide estimates.
  • Process invoices and payments.
  • Communicate service updates, seasonal reminders, and weather-related dispatches.
  • Comply with municipal bylaws (e.g., local snow-clearing bylaw compliance reporting).
  • Improve our website, services, and customer experience.
  • Meet legal and regulatory obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service partners: Subcontractors performing work on your property, who receive only the information necessary to complete the job.
  • Payment processors: Secure third-party services that handle billing transactions.
  • Municipal authorities: When required for bylaw compliance, permit applications, or regulatory reporting.
  • Legal authorities: When required by law, court order, or to protect our legal rights.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and analyze traffic. You can adjust your browser settings to refuse cookies, though some features may not function properly.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Service records and invoices are retained for a minimum of seven (7) years in accordance with Canadian tax regulations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA and PIPA, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
  • File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: