Privacy Policy

At PWW Services Inc. ("we," "us," or "our"), maintaining your trust is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Canadian privacy laws and A2P 10DLC carrier standards.

1. Information We Collect

We collect information you provide directly to us when requesting a quote, booking service, or contacting support. This includes:

• Contact Information: Name, phone number, and email address.
• Service Location: Physical address for snow removal routing.
• Payment Data: Processed securely via our third-party payment providers (Stripe).

2. How We Use Your Information

Your data is used solely to deliver the services you have requested:

• To dispatch crews to your property during snow events.
• To send service notifications (e.g., "Crew is en route" or "Driveway cleared").
• To process monthly billing and send receipts.

3. SMS Consent & Usage (A2P 10DLC)

By providing your phone number to PWW Services Inc., you consent to receive text messages from us regarding your service updates, quotes, and billing alerts. Frequency may vary based on snowfall events. Standard message and data rates may apply.

• Opt-In: You opt-in by submitting a quote request form or booking a service online.
• Opt-Out: You may reply STOP to any message at any time to unsubscribe from text alerts.
• Help: You may reply HELP for assistance.

4. Information Sharing (Strict No-Sharing Policy)

We respect your privacy. We do not sell, rent, lease, or trade your personal information to any third parties.

Mobile Information Sharing:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Data is stored on secure servers with restricted access.

6. Contact Us

If you have questions regarding this policy or your data, please contact us:

PWW Services Inc.
Grande Prairie, Alberta
Email: [email protected]
Phone: +1 825-906-6229